As deployments increase in complexity and our clients rapidly add new software components and expand software footprints, we have seen a definitive shift away from traditional installation methods to more automated/scriptable deployment approaches. At Pentaho, our goal is to ensure our clients continue to enjoy flexibility to adapt our technology to their environments and individual standards.
Throughout 2015, Pentaho worked with customers who use various deployment technologies in development, test, and production environments. We have seen that the range of technologies used for scripted software deployment can vary as widely as the internal IT standards of our clients. In short, we have not found critical mass in any single deployment pattern.
To support our clients in their adoption of these technologies, Pentaho takes the perspective that our clients should continue to be autonomous in their selection and implementation of automated deployment and configuration management.
Pentaho will provide documented best practices, based on our experience and knowledge of our product, to assist our clients in understanding the scriptable and configurable options within our product, along with our deployment best practices. Due to the diversity of technology options, Pentaho customer support will remain focused on the behavior of the Pentaho software and will provide expertise on the Pentaho products to help customers troubleshoot individual scripts or containers.