Pentaho Support Utility - BA Server StandAlone Deployment

NOTE: For more general information on the Pentaho Support Utility, please review the following document: https://support.pentaho.com/hc/en-us/articles/205487176

BA-Server Stand Alone

1)      Download the standalone utility from box https://pentaho.box.com/s/l6h07mm33ym15aavyyij

  • Select the correct version for your installation (4.x vs. 5.x), then select "BA Server" and finally download the 'SupportUtilityStandalone.zip' file

BA_Server_Standalone_Download.PNG

2)      Unzip the utility

3)      Edit the ‘<stand alone>/resources/Support.properties’

  • SUPP_INFO_DEST_PATH= The Path to your installation directory (must be escaped with double slashes on a Windows based OS)
  • SUPP_INF_DIR= The zip file name
  • LOG_COUNT=1  <change if there are multiple logs to be collected, i.e. catalina<date>.xxx>
  • ENT_PATH= <Path to Enterprise-Console>   (NOTE:  Required for 4.8.x only, there is no enterprise console in 5.x)
  • USER_NAME= <user>

  • USER_PASSWORD= <password>

  • FULLY_QUALIFIED_BISERVER_URL= <Server URL for Pentaho> 

  • BI_PATH= <Path to Tomcat>

  • BI_TOM_PATH= <path to Tomcat>

Standalone_Support_properties.PNG

 

4)      For Version 4.x: Double click on the ‘pentaho-bi-support-util-ui.jar’ 

          For Version 5.x: Double click on the ‘pentaho-support-util-DS-1.0.jar’

5)      Select the options to be captured  (Check boxes)

6)      Choose the Install Type (Radio button)

7)      Type in the browser version information (free form text)

Standalone_deployed.PNG

8)      Click ‘Package’

9)    This will run the collection of the selected items and finally create a .zip file with all files attached (Note the location and file name based off of the properties file).

Standalone_extraction.PNG

 
Have more questions? Submit a request

Comments

Powered by Zendesk