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Pentaho Support Utility - BA Server StandAlone Deployment

NOTE: For more general information on the Pentaho Support Utility, please review the following document:

BA-Server Stand Alone

1)      Download the standalone utility from box

  • Select the correct version for your installation (4.x vs. 5.x), then select "BA Server" and finally download the '' file


2)      Unzip the utility

3)      Edit the ‘<stand alone>/resources/’

  • SUPP_INFO_DEST_PATH= The Path to your installation directory (must be escaped with double slashes on a Windows based OS)
  • SUPP_INF_DIR= The zip file name
  • LOG_COUNT=1  <change if there are multiple logs to be collected, i.e. catalina<date>.xxx>
  • ENT_PATH= <Path to Enterprise-Console>   (NOTE:  Required for 4.8.x only, there is no enterprise console in 5.x)
  • USER_NAME= <user>

  • USER_PASSWORD= <password>


  • BI_PATH= <Path to Tomcat>

  • BI_TOM_PATH= <path to Tomcat>



4)      For Version 4.x: Double click on the ‘pentaho-bi-support-util-ui.jar’ 

          For Version 5.x: Double click on the ‘pentaho-support-util-DS-1.0.jar’

5)      Select the options to be captured  (Check boxes)

6)      Choose the Install Type (Radio button)

7)      Type in the browser version information (free form text)


8)      Click ‘Package’

9)    This will run the collection of the selected items and finally create a .zip file with all files attached (Note the location and file name based off of the properties file).


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