This document provides a summary of the End of Life (EOL) and maintenance dates for the most recent versions of Pentaho Platform.

Pentaho Data Integration & Analytics

1. “TBD” To be announced when the next release is generally available.

Any previous versions not stated are now unsupported. Please contact your Pentaho Account Manager if you have any questions.

 

Pentaho Data Catalog (PDC), Lumada Data Catalog (LDC) and HALO

1. “TBD” To be announced when the next release is generally available.
2. We will provide support until customers upgrade or until the end of an existing support contract, as stipulated by existing legal agreements.
3. PDC 10.x replaces LDC 7.7 and HALO V5.

 

Release Glossary

Pentaho software model has the following types of software releases:

• Normal Release: A Pentaho Platform release which focuses on innovation and new development. A Normal Release delivers new features and improvements to existing functionality.
• Long-Term Support Release (LTS): A Pentaho Platform release which includes new features, improvements to existing functionality, and platform enhancements for stability and security. It is ideal for stable production environments, LTS releases are typically published every 18 to 24 months. These releases are supported as referenced below.
• Service Pack: Each Normal and LTS Release is supported with Active Patching (available as x.y.z.1, x.y.z.2, x.y.z.3 etc.) to address identified issues including defects, security fixes and customer requests, according to the type of release.

 

Support Cycle

The Pentaho Platform support for Normal and Long-Term Support Release (LTS) includes Active Patching and Limited Support.

 

Active Patching

Active patching involves creating Service Packs and critical patches for the latest Normal and Long-Term Support releases. The Active patching phase initiates immediately after the release shipping date and consists of regular service packs.

Although our goal is to provide patching via Services Packs for identified issues in accordance with our Active Patch release process, there may be instances when we may not be able to provide a patch, such as, but not limited to:

• Architectural design for a specific version that prevents the implementation of a bug fix.
• A reasonable workaround procedure has been identified and is available.
• The effort involved in providing the patch exceeds reasonable commercial efforts.

Active Patching for Normal Releases: Until the next Normal or Long-Term Support release is shipped.

Active Patching for Long-Term Support Release (LTS): Until the next Long-Term Support Release (LTS) release is shipped.

 

Limited Support

Limited support is provided after the Active Patching phase is complete.

During the Limited Support phase, we make pre-existing Service Packs, other Pentaho product releases, and support documentation available via our Support Portal.

Additionally, we offer world-class Support Services to assist with workarounds. However, we do not provide new software corrections or patching.

Limited Support for Normal Releases and Long-Term Support Releases (LTS) typically has a duration of 6 months and is designated to help customers evolve their solutions and upgrade to newer releases.

 

Extended Support

This add-on service provides Limited Support for an extended period for certain versions of Pentaho (as shown in chart above) after they reach their 'End of Support date'. It gives you peace of mind for your legacy environments, while you migrate to a newer supported version. We are committed to ensuring that you can rely on our world-class support while you upgrade your systems, allowing you to focus on running your business.

Extended Support is available as a purchase option. Please contact your Pentaho Account Manager or Submit a Support Ticket if you are interested in this option.

 

 

 

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