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Pentaho Product Lifecycle Overview

This document gives a summary of the End of Life (EOL) and maintenance dates for the most recent versions of Pentaho Platform. 

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1. “TBD” To be determined when the next minor/LTS release is officially generally available.

Any previous versions not stated, are now unsupported. Please contact your Account Manager if you have any questions.

 

Release Glossary

Pentaho software model has the following types of software releases:

  • Normal Release: A Pentaho Platform release which focuses on innovation and new development. A Normal Release delivers new features and improvements to existing functionality.
  • Long-Term Release (LTS): A Pentaho Platform release which includes new features, improvements to existing functionality, and platform enhancements for stability and security. It is ideal for stable production environments, LTS releases are published every 18 to 24 months. These releases are supported as referenced below.
  • Service Pack: Each Normal and Long-Term Release is supported with Active Patching (available as x.y.z.1, x.y.z.2, x.y.z.3 etc.) to address identified issues including defects, security fixes and customer requests, according to the type of release.

 

Support Cycle

The Pentaho Platform support for Normal and Long-Term Release (LTS) includes Active Patching and Limited Support.

 

Active Patching

Active patching involves creating Service Packs and critical patches for the latest Normal and Long-Term releases. The Active patching phase initiates immediately after the release shipping date and consists of frequent service packs on a quarterly basis.

Although our goal is to provide patching via Services Packs for identified issues in accordance with our Active Patch release process, there may be instances when we may not be able to provide a patch, such as, but not limited to:

  • Architectural design for a specific version that prevents the implementation of a bug fix.
  • A reasonable workaround procedure has been identified and is available.
  • The effort involved in providing the patch exceeds reasonable commercial efforts.

Active Patching for Normal Release: Until the next Normal or Long-Term release is shipped.

Active Patching for Long-Term Release (LTS): Until the next Long-Term Release (LTS) release is shipped.

 

Limited Support

Limited support is provided after the Active Patching phase is complete.

During the Limited Support phase, we make pre-existing Service Packs, other Pentaho product releases, and support documentation available via our Support Portal.

Additionally, we offer world-class Support Services to assist with workarounds. However, we do not provide new software corrections or patching.

Limited Support for both Normal Releases and Long-Term Releases (LTS) has a duration of 6 months and is designated to help customers evolve their solutions and upgrade to newer releases.

 

Extended Support

This add-on service provides Limited Support for an extended period for certain versions of Pentaho (as shown in chart above) after they reach their 'End of Support date'. It gives you peace of mind for your legacy environments, while you are migrating to a newer supported version. We are committed to ensuring that you can rely on our world-class support while you upgrade your systems, allowing you to focus on running your business.

Extended Support is available as a purchase option. Please contact your Account Manager or Submit a Support Ticket if you are interested in this option.

 

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Internal Notes: (Non Customer View-able - Non Confidential)

Note:
The Screenshot of the table is taken from file 'TableFormatted (May 2024).xlsb' stored at https://hv-eng.atlassian.net/wiki/spaces/CSSO/pages/edit-v2/30933685058
If the information in the table screenshot needs to be updated, download this file from the above location, edit the information, re-upload the file back to the same location (so the latest update is stored there), take a screenshot, and replace the screenshot in this article with the new screenshot. Ensure that it is set to have Central Alignment.

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