Please note: Pentaho's offices will be closed Monday May 29th in observance of Memorial Day as we honor and celebrate our Veterans.
Because of this, you may notice a small delay in response from Pentaho. Thanks for understanding, and Happy Memorial Day!

Welcome to Pentaho Technical Support

Dear Valued Customer,

Welcome to Pentaho Technical Support. The entire Pentaho Team is looking forward to making you successful with your use of our Pentaho Business Analytics products.

Please follow this link Welcome Letter

 to the "Technical Support Welcome Letter"  to familiarize yourself with our Support Organization and our processes. 

 

The document will provide you with helpful information for various areas including:

  • Getting Started with Pentaho Business Intelligence
  • The Technical Support Organization
  • Severity Levels and Response Times
  • The Knowledge Base
  • Best Practice – Issue Reporting
  • Pentaho – Service Packs

 

 Please let us know if you have any questions we have not addressed in this document.

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