Dear Valued Customer,
Welcome to Pentaho Technical Support. The entire Pentaho Team is looking forward to making you successful with your use of our Pentaho Business Analytics products.
Please follow this link Welcome Letter
to the "Technical Support Welcome Letter" to familiarize yourself with our Support Organization and our processes.
The document will provide you with helpful information for various areas including:
- Getting Started with Pentaho Business Intelligence
- The Technical Support Organization
- Severity Levels and Response Times
- The Knowledge Base
- Best Practice – Issue Reporting
- Pentaho – Service Packs
Please let us know if you have any questions we have not addressed in this document.