To create a new customer user's account:
- the new user's first and last name
- email address
- Support Contact Role, ie. Primary, Backup, Knowledgebase
- connect to salesforce
- select accounts
- search for the company the user will be added to
- go to the Contact section
- click 'New Contact'
- populate the field accordingly
- save the changes
- go to Manage tab
- search for the company
- click on the new user
- click on 'Send verification email again'
NOTE: Instruct the customer that the verification email is valid for 48 hours. This means that the user needs to activate the account within this time period.